Derek - Healthcare Technician

The teamwork here is fantastic. All have different roles to play but all gel together. Even if something is not familiar they will try and find out and help and that is really important.

Location: Optegra Eye Hospital, London

Derek Optegra1. What key tasks and responsibilities does your job involve?
Diagnostic testing for all patients looking to have any procedure e.g. cataracts, Clarivu. Post-op aftercare advice following treatment, as well as ensuring patients are fit and well enough to leave before being discharged.

2. What do you enjoy most about your job?
I feel as though I am part of a team that is making someone very happy. I see patients before treatment when nervous and anxious, and I reassure them. Seeing them after the treatment and the difference in them after is fantastic – one person said “this has given me my eyesight back”.

One of our patients worked as a customer services director and said she had observed how she was treated whilst here. She then wrote to a colleague specifically to mention me and another team member – she felt she had been treated as an individual and not just a number. When someone takes time to write in or send a card that is really nice.

3. What do you enjoy about working for Optegra in general?
I’ve not worked here that long, but the team stands out. The teamwork here is fantastic. All have different roles to play but all gel together. Even if something is not familiar they will try and find out and help and that is really important.

How patients get treated by Optegra. I’ve seen patients in the past treated like they are on a conveyor belt, here they are treated individually and I get to see them throughout their time here. We spend time with them – however long it takes, even if people are waiting everyone gets the same amount of quality time. A smooth operation and lots of patients comment on that.

4. How would you describe the working culture at Optegra?
Everybody is really focussed on what they have to do. No matter what we have to do in any given day, everyone knows what their priorities are for each day and what has to be achieved. We are all aiming for the same thing – to be the best – and our top priority is for patients to be happy.

5. What, if anything, positively differentiates Optegra as an employer from other places you have worked previously?
Management are really supportive of staff which I’ve never had to that level before in previous companies. They are supportive with things like personal development, any issues you may have and that is really important – especially for someone who has just started in the company.

6. What has surprised you most about Optegra since you joined?
The way our patients are treated. That is paramount in my mind – each person that comes through the door at Optegra is treated with such care and respect, whereas in my previous experience it has always been about numbers.

7. How would you describe your team and colleagues where you work?
Supportive, really friendly and hard-working.

8. What are you most proud of about what you do at Optegra?
I’m proud of the care that I give to patients. I am a caring person by nature – many of our patients are older than some of the previous patients I have looked after. I feel that I am very good at that aspect of my role.

It is a great environment to work in – we are in a new building, the decor is great, clean and inviting – patients have said they feel welcome here when they come in.

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