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Customer Care Advisor


To apply, contact us today at

Location: North London

Date: 1 November 2021

Job Overview

We have an exciting opportunity for a Customer Care Advisor, with previous Customer Contact Centre or Call Centre experience to join our brand new team. You’ll be experienced working in a Customer Engagement Centre handling queries on a multichannel platform (phone, e-mails, SMS, etc.) and be passionate about providing top class customer service at the same time as hitting targets.

Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.

There has never been a better time to join Optegra, to find out what it’s like to work at Optegra, take a look at our video:

Some of the benefits of working for us include, but are by no means limited to:

– Generous pay and bonus, reviewed annually

– Generous matched pension contributions

– Up to 33 days annual leave

– SMART working schemes – because we believe in work life balance

– Funded training and development – because we believe in our people

– Discounts on retails, social activities, etc.

– Free laser eye treatment for you and 20% discount for friends and family

– Private Health care – 24/7 GP appointment, free physio and counselling for your wellbeing

This role is full time, averaging 37.5 hours each week covering shifts from Monday to Saturday, between 7am and 7pm.
In return for all of the above, you will be an exceptional Customer Service Advisor, with previous high volume call centre experience.

You will have:

– One years experience in a similar role

– Be driven to provide excellent outcomes for our patients

– Commercially aware with passion for delivering high standards of customer service

– Consistent professional attitude demonstrated to all colleagues and customers; personable, confident and articulate at all times.

Key Responsibilities:
– Effectively and efficiently handle calls, emails and social media enquiries in line with all KPIs
– Ensure all appointment bookings, amendments and cancellations are accurately logged
– Providing front line support to all existing and potential Optegra patients, GPs and Optometrists
– Proactively identifying how the customer journey and experienced can be improved
– Interact in a friendly and professional manner with both internal and external contacts
– Keeping concise and accurate records of call details and activity
Company Overview

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference.

If this sounds like you, please get in touch with Mandeep Toor for an information pack by e-mailing or by applying for the role. Take a look at our history and vision but clicking the following link:

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.


To apply, contact us today at