Senior Patient Services Advisor


To apply, contact us today at

Location: Head Office (North London), Remote / Home based

Date: 27 July 2022

Job Overview

Optegra has an exciting new opportunity for an experienced Customer Services/Patient Services advisor with exceptional leadership skills to join our amazing and supportive team in North London.  This is a hybrid role offering 2 days WFH and 3 days in the office.

Optegra is a world leader in specialist eye care, we take pride in knowing our patients are at the heart of all we do and can live better lives because of the treatments we provide.

There has never been a better time to join Optegra, as a provider of specialist eye care. Find out what it’s like to work at Optegra by watching the following video:


Some of the benefits of working for us include, but are by no means limited to:

– Generous pay and bonus, reviewed annually this role pays £22,000 – £28,000 depending on experience

– Generous matched pension contributions

– 33 days annual leave inclusive of bank holidays

– SMART working schemes – because we believe in work life balance

– Funded training and development – because we believe in our people

– Discounts on retails, social activities, etc.

– Free laser eye treatment for you and 20% discount for friends and family

– Private Healthcare, 24/7 GP appointments, free Physio and counselling for your wellbeing


The ideal candidate will provide a first class service to prospective and existing patients.  Manage enquiries via telephone, web and social channels, ensuring that all customer enquiries are satisfactorily resolved and closed within agreed timescales.  Proactively promote Optegra, supporting our reputation as a leading eye care specialist.


  • Experience of working in a call centre customer service environment, with experience of handling high volumes of queries
  • Knowledge of phone/CRM systems
  • Confident establishing rapport with potential customers virtually/by phone
  • Able to empathise and flex style to speak comfortably and confidently to a wide range of people
  • Able to build and maintain exceptional relationships with colleagues and customers
  • Ability to deal with challenging behaviours and implement positive changes

If this sounds like you, please get in touch with us by applying for the role. Please note the role is a hybrid role with approximately 60% of your time spend in Colindale and 40% working remotely.

Company Overview

You’ll see and feel the Optegra difference when you walk through the door – and you’ll have every opportunity to really make a difference. Take a look at our history and vision by clicking the following link:

Optegra is proud to be an inclusive business where you can enjoy the career you want, without changing the person you are. We’re welcoming to all, working together as a supportive team, respecting the uniqueness of every individual we work with.

Closing date : In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications


To apply, contact us today at