Optegra & AI

• 62% of NHS cataract pre-operative assessments are completed by IRIS reducing wait times and enhancing patient flow. 
• 45% of first outpatient bookings are efficiently managed ensuring faster access to care. 
• > 6,000 first eye post-operative assessments completed remotely minimising the need for travel and supporting smoother recoveries. 
• 95% patient satisfaction rating is a testament to improved experiences and outcomes.

The vast majority – around 80 per cent – of our NHS cataract patients are ‘routine’ cases, which means IRIS is fully able to triage, to handle their assessments and capture patient feedback.

If any issues or concerns are raised and a clinical review is required, a colleague from our clinical patient services team will contact you to talk it through and arrange a follow-up appointment if required. We also have our patient services team who support with bookings and queries.

As well as allowing us to focus the team on more complex cases, IRIS helps provide a quicker and more convenient treatment journey for the patient who can automatically book this service, with more flexibility.

IRIS is able to process and manage a near infinite number of calls ensuring a consistent service for every patient. And at a fast and time efficient rate. You could be referred to Optegra on a Monday morning and by the afternoon that same day you could have already completed the pre-operative assessment and have your appointment booked!

The advantages of Optegra using AI in this way are:

• Patient choice and flexibility – patients can choose their appointments at any time of day or night to suit themselves
• Faster, seamless pre-op assessments
• Convenience of follow-up from home, rather than another trip to hospital
• Clinical team members at Optegra are spending less time on admin and more time on patients
• Supporting our commitment to patient safety with follow-up calls as needed

Community Optometrists

• Rapid screening within hours Ensuring faster assessments and timely next steps in the patient journey. 
• Faster return to community care for updated glasses prescriptions Ensuring patients receive timely vision correction without unnecessary delays. 
• Convenient access at the right time Enabling patients to engage with their care when it suits them, while allowing clinical resources to be focused on those who need them most. 

Patients

• Faster care IRIS accelerates the patient journey by enabling quicker pre-assessments and faster clinical decision-making. Helping patients start treatment sooner and reducing the overall time from diagnosis to surgery. 
• Convenient recovery Through remote post-op monitoring, patients can recover comfortably at home with fewer hospital visits, offering a smoother, less disruptive experience. 
• Accessible support Patients benefit from 24/7 access to our team and structured, clear communication, keeping them informed, reassured, and fully supported throughout their care journey.