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We consistently strive to ensure your patient experience with us will be outstanding, from start to finish. This patient journey page describes what you can expect at each stage of your vision correction journey with us. This starts with your initial research all the way through to our post operative care.
As part of your journey with us, we are committed to providing a safe, respectful, and supportive environment for all patients. With this we offer a patient chaperone service at all our hospitals. Please feel free to ask a member of Optegra staff at any point during your vision correction journey with us, we are happy to accommodate.
If you have any questions at any time, please request a call-back and our patient services team will be in touch within 24 hours, or call us on 0800 086 1064.
At Optegra we offer a full range of advanced vision correction treatments to suit different needs:
Each treatment is delivered by highly experienced surgeons using state-of-the-art equipment for precise results and faster recovery.
Interested? Book a free, no obligation video or telephone consultation to discuss your vision, lifestyle, and prescription history. During this session, our experts will explain your vision correction options and help you understand the benefits, risks, and expected outcomes.
Please allow 30 minutes.
The aim of this consultation is to determine your initial suitability for vision correction treatment. The clinician will also go through and make sure you understand the procedures that you may be suitable for, any questions or concerns that you may have, as well as have the opportunity to discuss costs and finance options.
For the optimal outcome, you will need to show that your prescription is stable; if you are 18-21 you should have a two-year prescription history and if you are 21+ you will need one years’ history. You will discuss this and your most recent eye test prescription during the consultation. If you do not currently have this, your optician will be able to provide you with a copy.
Please allow 2 hours.
The aim of this face-to-face appointment is to carry out a full eye examination and run diagnostic tests to assess treatment suitability.
What to bring. You’ll need to bring a list of your medications and repeat prescriptions, your glasses and contact lens prescriptions (previous one year if over 21 and two years if aged 18-21 years).
Advanced eye screening & diagnostic tests. Our dedicated eye hospitals & clinics are fitted with a suite of advanced diagnostic equipment. We’ll carry out a number of non-invasive diagnostic tests to assess the health and function of your eyes, which will help us assess your suitability for treatment. During this assessment, we will also discuss your symptoms and eye health history to help you arrive at the correct diagnosis and recommended treatment.
Discussion of assessment & recommendation. Following your diagnostic tests and assessment of your eye health history, our experts will make a recommendation for the best possible treatment options for your circumstances. In some instances, you may be advised against any treatment or advised to return later. A detailed explanation of the potential benefits and risks will be discussed, so you have all you need to make an informed choice.
If you are deemed suitable and would like to go ahead, you will be able to secure a booking for your treatment. You will meet with the Patient Liaison at the hospital, who will provide you with further information on your treatment in writing. You can also discuss finance options with them.
A 10% deposit is required to secure your treatment day.
Prior to the surgery, you will also be able to meet with your consultant virtually (phone or video).
After you arrive at the hospital, our team will ensure you are comfortable and at ease prior to surgery. Your experience will be unique, depending on the type of surgery and your individual patient profile.
For treatment, you will lie on a comfortable treatment bed, and local anaesthesia will be applied to the eye. The procedure is quick and pain-free.
If you think you may be anxious on the day, you can also request a mild sedative to relax you.
After the surgery is complete, you’ll be able to relax in a comfortable recovery area. Eye drops and complete aftercare instructions will be provided. You can leave for home as soon as you’re comfortable. Please have someone pick you up and accompany you home as you will be able to see after your treatment, but your vision might be a little hazy.
Your first aftercare appointment will be set up before you leave the hospital after your surgery.
At Optegra, your aftercare is included with your treatment package.
Depending on your procedure, you will be provided with a full description of your aftercare package. Enjoy clearer vision with confidence, knowing Optegra is here for ongoing care.
A lot of our patients come via referral. You can see how to refer your family and friends on our website.
Please feel free to contact us at 0800 086 1064 at any time with any questions you may have about your upcoming consultation, treatment, or aftercare. Or request a call-back to speak to a patient advisor.
Mr. Amir Hamid is Chief Medical Officer at Optegra and an expert refractive surgeon, based in London.
Medically Reviewed Date: 6th November 2025
