Sheila - Patient Liaison

Optegra is a good company to work for. People are friendly from the top down, management are approachable and I feel I can talk to our senior managers.

Location: Optegra Solent Eye Hospital

Sheila Garside Optegra1. What key tasks and responsibilities does your job involve?
A Patient Liaison is a combination of a traditional medical secretarial role and a liaison role. It involves direct contact with patients and I need to have a good rapport with people and deal with any challenges or concerns, as well as adapt to the way each consultant works.

2. What do you enjoy most about your job?
It is a full-on face to face liaison role with patients which also involves some telephone work. I meet them and follow them through their pathway at Optegra. I like the fact there is lots of variety in this role. I get to know the patients and help put their mind at rest if they are anxious. Our consultants are all very professional and put people at ease. One of the consultants I support is also Optegra’s Medical Director and so I have some additional duties beyond the Patient Liaison role which I enjoy.

3. What do you enjoy about working for Optegra in general?
Optegra is a good company to work for. People are friendly from the top down, management are approachable and I feel I can talk to our senior managers. Optegra take care to employ people who take a caring and professional approach towards their work so this helps teams work effectively – we all need to get on. There is some flexibility too and if you do long busy days, you have the opportunity to take some time back when it is quieter.

4. How would you describe the working culture at Optegra?
Like a family – people get on with each other, co-operate with one another, and learn. It is a friendly place to work. There are regular meetings with our Hospital Manager and staff – the whole thing works well.

5. What, if anything, positively differentiates Optegra as an employer from other places you have worked previously?
I made the decision to leave my previous employer and I haven’t looked back. It’s full on, busy and it is a face to face opportunity to work and deal with patients.

6. What has surprised you most about Optegra since you joined?
Optegra takes on board what I say and respects my previous knowledge. I do feel valued – our Operations Director will ask me for my opinion and listen to me. I am able to get involved in lots of things in my role and because of my work with our Medical Director I have the opportunity to work closely with our marketing department.

7. How would you describe your team and colleagues where you work?
We all get on well like one big family at my hospital and it appears this is also the case at other Optegra Hospitals. There is no “us and them” and we mix well where the opportunity arises. The office environment is very open plan and we all have our own ways of working, but we get on with each other. I think we have open and honest relationships and treat each other with respect.

8. What are you most proud of about what you do at Optegra?
Doing my job well – I feel I do a good job and am experienced in what I do. Receiving feedback and positive comments from patients is always appreciated and encouraging. We regularly review our processes and like to act on feedback to change and improve things.

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